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Order and Shipping Policy

Introduction

At CG K Paras, we are committed to providing a smooth and efficient shopping experience. Our Order and Shipping Policy outlines how we handle the processing and delivery of your orders to ensure you receive your products promptly and in excellent condition. Please review the following sections to understand our procedures and policies regarding order processing, shipping methods, and delivery times. If you have any questions or need assistance, feel free to contact us.

Order Processing

At CG K Paras, we strive to ensure a seamless order processing experience. Here's how we handle your orders:

  1. Order Receipt:

    1. Once you place an order on our website, you will receive an order confirmation email summarizing your purchase details.

  2. Order Review:

    1. Our team reviews your order for accuracy and availability. If there are any issues or discrepancies, we will contact you promptly to resolve them.

  3. Processing Time:

    1. Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may vary.

  4. Payment Authorization:

    1. We verify and authorize payment before processing your order. This ensures that your payment information is secure and valid.

  5. Order Fulfillment:

    1. Once payment is confirmed and your order is processed, we prepare your items for shipping. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

  6. Order Changes:

    1. If you need to make changes to your order (such as updating the shipping address or adding items), please contact us as soon as possible. Changes can only be made before the order is shipped.

  7. Customer Support:

    1. For any questions or concerns regarding your order, our customer support team is available to assist you. Please reach out to us via email or phone for support.

By following these steps, we aim to deliver your order efficiently and keep you informed throughout the process. If you have any issues or need further assistance, please do not hesitate to contact us.

Payment Methods

At CG K Paras, we accept the following payment methods through the PhonePe payment gateway:

  1. Credit and Debit Cards:

    1. Major cards like Visa, MasterCard, and Rupay etc.

  2. Online Payment Gateways:

    1. Payments processed securely via PhonePe.

  3. Digital Wallets:

    1. Google Pay, Paytm, and PhonePe etc.

  4. UPI (Unified Payments Interface):

    1. Convenient payments through UPI apps.

  5. Payment Security:

    1. All transactions are securely handled by PhonePe, ensuring your payment information is protected.

For any payment issues or questions, please contact our customer support team.

Order Confirmation

After placing your order, you will receive a confirmation email with all the relevant details. This email will include:

  • Order Number: The address where your order will be delivered.

  • Order Summary: A list of items purchased, including quantities and prices.

  • Shipping Address: The address where your order will be delivered.

  • Estimated Delivery Date: An approximate date for when you can expect your order to arrive.

Please review the information carefully to ensure everything is correct. If you do not receive the confirmation email within a few minutes, check your spam or junk folder. If you still haven't received it, or if there are any issues with your order, please contact our customer support team for assistance.

Shipping Methods

At CG K Paras, we use Delhivery courier service to handle all our shipping needs. Here’s how our shipping methods work:

  • Standard Shipping:

    • Delivery Partner: Delhivery

    • Service: Reliable and efficient courier service for timely delivery.

    • Coverage: We ship to most locations across India.

  • Shipping Process:

    • Once your order is processed, it will be handed over to Delhivery for delivery.

    • You will receive a tracking number via email to monitor your shipment’s progress.

  • Delivery Times:

    • Estimated delivery times vary based on your location and the shipping method selected.

    • Typical delivery time ranges from 3 to 7 business days.

  • Shipping Costs:

    • Shipping costs are calculated at checkout based on the weight of your order and your delivery address.

  • Shipping Updates:

    • You will receive updates on your shipment status directly from Delhivery.

For any questions or concerns about shipping, please contact our customer support team.

Order Tracking

At CG K Paras, we make it easy for you to track your order every step of the way. Here’s how you can monitor your shipment:

  • Tracking Information:

    • Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment via Delhivery’s website.

    • Service: Reliable and efficient courier service for timely delivery.

    • Coverage: We ship to most locations across India.

  • Track Online:

    • Visit Delhivery’s tracking page and enter your tracking number to view real-time updates on your order's status.

    • You will receive a tracking number via email to monitor your shipment’s progress.

  • Shipping Updates:

    • You will receive email notifications with updates on your order's journey, including when it is out for delivery and when it has been successfully delivered.

    • Typical delivery time ranges from 3 to 7 business days.

  • Contact Us:

    • If you have any questions or need assistance with tracking your order, please contact our customer support team.

We are committed to ensuring that your order reaches you promptly and keep you informed throughout the shipping process.

Address Accuracy

Please ensure that the shipping address provided during checkout is accurate and complete. This includes your street address, city, state, and PIN code.

Incorrect or incomplete addresses may lead to delays or delivery issues. If you need to update your address, contact us as soon as possible before your order is shipped.

Shipping Restrictions

We currently ship to most locations across India. However, some remote areas or regions may have limited shipping availability.

  • Restricted Areas:

    • Certain remote or isolated locations may not be eligible for delivery.

  • Delivery Limitations:

    • Delivery times and availability may vary based on your location and local conditions.

  • Special Handling:

    • Some orders may require special handling or additional processing time based on their destination.

For specific shipping queries or to confirm delivery to your area, please contact our customer support team.

Order Modifications and Cancellations

  • Modifications and Cancellations:

    • You may modify or cancel your order only before it has been shipped. Once an order is in the shipping process, modifications or cancellations are no longer possible.

  • Address Updates:

    • If you need to update your address after your order has been shipped, please contact our customer care team as soon as possible. We will assist you in making the necessary adjustments if possible.

For any changes to your order or address, please reach out to us promptly to ensure we can assist you before your order is dispatched.

Lost or Damaged Shipments

  • Reporting Issues:

    • If your shipment is lost or damaged upon arrival, please contact our customer support team within 48 hours of delivery.

  • Resolution Process:

    • We will work with Delhivery to investigate the issue. You may be required to provide photos of the damaged item or other details to assist in the claim process.

  • Compensation:

    • Depending on the outcome of the investigation, we will offer a resolution which may include a replacement or a refund for damaged or lost items.

  • Reporting Lost Shipments:

    • If your order does not arrive within the expected delivery time, inform us immediately so we can track the shipment and resolve the issue.

For any problems with your shipment, please contact us as soon as possible to ensure a swift resolution.