Return And Refund Policy
Introduction
Welcome to CG K Paras, your trusted source for pure Ayurvedic products. We take pride in offering high-quality Seabuckthorn Juice and are committed to ensuring customer satisfaction. This Return and Refund Policy outlines the conditions and procedures for exchanges and refunds in case of disputes. Please read this policy carefully to understand your rights and obligations as a customer. Our aim is to provide you with a seamless and satisfactory shopping experience.
Refund Policy
At CG K Paras, we prioritize customer satisfaction with our pure Ayurvedic products. Please note that we do not offer refunds for any purchases made on our site. Our policy strictly allows for exchanges only, under specific conditions such as receiving an expired product or one that is damaged during shipment. If you encounter any issues that qualify for an exchange, please contact our customer service team for assistance.
Exchange Policy
At CG K Paras, we are committed to ensuring your satisfaction with our products. We offer exchanges for products that are either expired or damaged upon receipt. To initiate an exchange, please contact our customer service team within 7 days of receiving your order. You can reach us via email at cgkparas@gmail.com or by phone at +91-911-1193-541.
When requesting an exchange, please provide your order number and include clear photographs of the expired or damaged product. Our team will review your request and guide you through the process of returning the item and receiving a replacement.
Please ensure that the product is returned in its original packaging with all labels and tags intact. This helps us process your exchange efficiently and ensures the quality of the replacement product.
Additionally, return shipping costs for exchanges will be covered by CG K Paras. We strive to make the exchange process as smooth as possible, and our customer service team is here to assist you with any questions or concerns you may have.
Eligibility for Exchanges
At CG K Paras, we strive to ensure that you receive the best quality products. However, exchanges are allowed only under the following conditions:
Expired Products: If you receive a product that is expired, you are eligible for an exchange.
Damaged During Shipment: If the product is damaged during shipment, you are eligible for an exchange.
To initiate an exchange, please follow these steps:
Contact Customer Service: Reach out to our customer service team within 7 days of receiving the product. You can contact us via email at cgkparas@gmail.com or call us at +91-911-1193-541.
Provide Necessary Information: Provide your order number, details of the issue, and any supporting photographs of the expired or damaged product.
Proceed with Exchange Process: Our customer service team will guide you through the exchange process, including how to return the damaged or expired product and receive a replacement.
Please note that exchanges will only be processed if the above conditions are met and the product is returned in its original packaging with all labels and tags intact.
Dispute Resolution and Refund Policy
At CG K Paras, we are committed to resolving any disputes that may arise between our customers and our company in a fair and efficient manner. While our general policy does not provide for refunds, exceptions may be made in cases of disputes.
Dispute Resolution
Initial Contact: If you have any concerns or disputes regarding your purchase, please contact our customer service team as soon as possible at cgkparas@gmail.com or +91-911-1193-541.
Review Process: Our team will review your complaint thoroughly, taking into consideration all relevant details and supporting evidence, such as photographs of damaged or expired products.
Resolution: We aim to resolve disputes promptly and will work with you to reach a satisfactory solution. This may include providing an exchange or, in certain cases, offering a refund.
Refund Policy for Disputes
Refunds are only considered if a dispute cannot be resolved through the exchange process. If, after thorough evaluation, we determine that a refund is warranted, the following steps will be taken:
Approval: The refund request will be reviewed and must be approved by our management team.
Processing: Once approved, the refund will be processed and credited to the original payment method used during purchase.
Notification: You will receive a confirmation email once the refund has been processed.
We strive to provide excellent customer service and ensure that any issues are handled efficiently. If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team within 7 days of receipt at cgkparas@gmail.com or +91-911-1193-541. Provide your order number and photos of the damaged or defective item. We will promptly arrange for an exchange and guide you through the process.
Exchange Timeframe
At CG K Paras, we aim to process exchanges swiftly. If you are eligible for an exchange due to an expired or damaged product, please contact our customer service team within 7 days of receiving your order. Once your exchange request is approved, we will process and ship the replacement product within 5-7 business days. We appreciate your patience and understanding as we ensure you receive a satisfactory product.
Governing Law
This Return and Refund Policy is governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the Court of India.
Amendments to the Policy
CG K Paras reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about any updates. Your continued use of our site following any amendments constitutes your acceptance of the revised policy.
Contact Information
For any questions, concerns, or feedback regarding these Terms and Conditions or any other aspect of our services, please reach out to us using the following contact information:
Customer Support Team
Email: cgkparas@gmail.com
Phone/Whatsapp: +91-911-1193-541
Address: CG K PARAS, Subhash Chouk, Bus Stand, Navapara, Tarri, Chhattisgarh 493881, India
We are committed to providing excellent customer service and will respond to your inquiries as promptly as possible. Thank you for choosing CG K Paras.